Terms & Conditions

Please ensure you have read the below terms and conditions upon booking a session with me. By completing a booking, you confirm that you have read, understood, and agree to all of the terms and conditions as outlined below:

1. Payment and Cancellation

The client’s session payment secures their booking and is non-refundable. If the client is unable to attend their session, payment can be transferred to one rescheduled session. The client must notify the photographer at least 48 hours before the session to reschedule, or no later than 12 hours before for illness or injury.

Failure to notify the photographer within these timeframes will result in forfeiture of the session fee.

If the photographer needs to cancel or reschedule the session, the client may transfer their payment to a rescheduled session or request a refund.

In the event of poor weather, the photographer will decide on the day if the session can proceed and, if necessary, arrange a mutually agreed postponement date.

2. Change of date or time

If the client requests to change their session time/date, the photographer will try to accommodate this but cannot guarantee availability particularly for mini sessions. The client may request one complimentary date or time change, subject to the photographer's availability.

3. Digital images

Images provided in the client’s online gallery are the photographer’s final work. Should the client request any additional changes or alterations, this will incur additional charges. The client is not permitted to make any alterations to their images when posting on social media, including (but not limited to): applying filters, black and white, cropping and retouching. The photographer requests that the client refrains from posting any screenshot of images to social media as this greatly reduces the quality of the images and does not reflect the photographer's original work. Where the photographer does not retain the images for the purpose of use on social media or website, images will be deleted 30 days after the client has received their gallery, and retrieval will not be possible. Clients must download and back up their images within this timeframe. Therefore, the client is encouraged to download and backup their images in a second, secure digital location. The photographer is not responsible for loss or damage to the digital files due to circumstances beyond the photographer's control. Images are for the personal use of the client only. If any 3rd party wishes to use these images for commercial purposes, the photographer must be consulted and permission will be at the photographer's discretion. COPYRIGHT of images is owned by True Focus Photography. The client is permitted to print and share images for their own personal use. The client does not have the right to revoke this consent. If the client wishes not to have their images used on social media please indicate this to the photographer via email correspondence PRIOR to their session.

4. Failure to perform

If, in the unlikely event the photographer cannot perform any agreed services due to any cause beyond photographer's control including weather, illness, vehicle breakdown, camera or computer malfunction, data corruption, accidental deletion, unforeseen circumstances (including acts of God), the photographer will refund any monies paid; however, the photographer shall have no further liability.

5. Conduct

The client understands that at True Focus Photography, we strive to create a respectful and positive experience for all clients. We kindly ask that clients, their family, and guests conduct themselves with courtesy during the session.

The following behaviors will not be tolerated:

Illegal activities or intentions

Bullying, harassment, or abusive language

Verbal or physical aggression toward the photographer or others

Actions that damage or threaten the photographer's equipment or reputation

If such behaviors occur, the photographer reserves the right to terminate the session immediately. This will be considered a breach of contract, and no refunds will be issued.

In the rare event of ongoing unreasonable or abusive behavior, True Focus Photography may terminate the client relationship permanently and without further obligation.

6. Cameras and picture taking during the session

The client understands that: No cameras/camcorders/any type of recording device (this includes cell phone cameras) are allowed during the session unless prior arrangement has been made between client and photographer in writing.

7. Home sessions

The client understands that: Home lifestyle sessions require a suitable environment in which to photograph in. Light is the most important aspect of our photography, and therefore the environment must be bright and light with big windows. The client must follow all instructions provided in the session preparation guide to ensure optimal results. Failure to do so may impact the quality of the images and could result in the need for rescheduling, which may incur additional fees. The photographer will bring all necessary equipment to achieve optimal results.

8. Re-shoots / refunds

The client understands that: Re-shoot requests may be granted, at the discretion of the photographer, should the client be unhappy with their gallery. If a re-shoot is requested and granted by the photographer, the previous session’s gallery will be deleted. The client will not be able to access the images from the previous gallery, and will be provided with a new gallery from the re-shoot. Should the client want to choose images from both the previous session and the re-shoot session, the client agrees to an additional session fee for the re-shoot session. The re-shoot will in this case be deemed a separate shoot, and charged with an additional session fee. Re-shoots and refunds will not be given for poor choices of clothing, make-up, hair or weather related issues, or by not following the recommendations of the photographer. We are committed to working with clients to address concerns, though re-shoots or refunds are not guaranteed.

9. Mini-sessions, promotions, and special offers

Mini-sessions, promotional sessions, and special offers are provided at a reduced rate. These sessions are designed to help build the photographer’s portfolio and marketing materials, so images from these discounted sessions may be used on social media, the website, and other promotional platforms.

If a client prefers not to have their images used for marketing purposes, that is absolutely okay. In this case, the client is welcome to book any of the standard full-price packages, which do not require marketing consent and offer the same quality of service without image-use obligations.

COMPETITIONS

These apply to all the competitions that we run. Please ensure you have read the below terms and conditions upon entering a competition. If you have entered, you are confirming that you have read and accept the blow:

Eligibility:

Competitions are open to all individuals unless otherwise specified.

Participants must meet the specific entry requirements outlined in the competition announcement, such as following True Focus Photography on social media platforms.

How to Enter:

Entry methods and requirements will be specified in each competition announcement, such as tagging, sharing posts, or following social media accounts.

Entries that do not meet the specified criteria will be disqualified.

Prize Details:

Prize details, including the type of photoshoot, image delivery, and other specifics, will be stated in each competition announcement.

Prizes must be claimed within the timeframe specified in the competition announcement (e.g., within 30 days of the winner announcement).

Winner Selection and Notification:

Winners will be chosen at random or as otherwise specified in the competition announcement.

Winners will be announced on True Focus Photography’s social media pages and/or contacted directly via the method provided during entry.

Winners must respond within 7 days (or as specified) to claim their prize. If no response is received, a new winner may be selected.

Location and Availability:

Photoshoots will take place within a specified radius of Darfield, New Zealand (e.g., 25km) unless otherwise stated. Travel outside this radius may incur additional costs.

Prizes are subject to the photographer’s availability and must be scheduled within the timeframe outlined in the competition announcement.

Non-Transferable:

Prizes are non-transferable and cannot be exchanged for cash or other services.

Conduct:

True Focus Photography reserves the right to disqualify participants for fraudulent, inappropriate, or harmful behavior.

Use of Images:

By entering, participants agree that True Focus Photography may use competition-related images (e.g., the winner’s photoshoot images) for promotional purposes, including social media, website, and marketing materials.

Liability:

True Focus Photography is not responsible for technical issues, lost entries, or unforeseen circumstances that may impact the competition.

Changes to Terms:

True Focus Photography reserves the right to amend or cancel the competition or its terms at any time without prior notice.

Applicability:

These Terms and Conditions apply to all competitions run by True Focus Photography unless otherwise specified in the competition announcement